Art Policy
Artist Content and Copyright Policy
Cocoweb Inc. respects the intellectual property rights of artists and photographers. All artworks, photographs, and related creative content provided by an artist (“Artist Content”) remain the sole property and copyright of the artist.
Cocoweb Inc. does not own, sell, sublicense, or distribute Artist Content. By submitting or providing Artist Content, the artist grants Cocoweb Inc. a limited, non-exclusive, revocable license to display the content on Cocoweb Inc.’s website and official channels solely for purposes agreed upon with the artist (e.g., portfolio presentation, product listings, or promotional showcases). This license does not allow Cocoweb Inc. to redistribute, alter, or commercially exploit the content beyond the agreed scope.
The artist retains all copyrights and moral rights in the content, including proper attribution where applicable. Third-party use of Artist Content is strictly prohibited without the artist’s prior written consent.
If you are an artist and wish to update, restrict, or request removal of your content, please contact us at artservices@cocoweb.com with sufficient detail to identify the work. Upon verification, we will address your request promptly.
Shipping Policy
All artworks are shipped directly from the artist. To ensure proper handling and preparation, we allow up to 14 days from the date of purchase for order processing and packaging. In some cases, certain artworks may require more time due to their nature or complexity. If so, extended shipping times will be clearly noted in the product description prior to checkout.
Delivery Delays
Because each artwork is sourced and shipped by the individual artist, unanticipated delays may occur. Factors such as the artist’s schedule, availability, or external shipping issues may impact delivery times. If a delay arises, we will notify you as soon as possible with an updated shipping estimate. We appreciate your understanding and patience in these rare situations.
Returns and Refunds
We offer a 30-day return policy on all artwork from the date of delivery. If you’re not satisfied with your purchase, you may request a return within this period.
Please note:
- Cocoweb is responsible for return shipping costs and insurance.
- The artwork must be returned in its original condition and packaging.
- If the return is not insured and the artwork is damaged during return shipping, Cocoweb cannot offer a refund.
By purchasing artwork from Cocoweb, you agree to the terms of this return policy.
Damaged Artwork
If your artwork arrives damaged, please contact Cocoweb immediately at customerservice@cocoweb.com. Do not attempt to contact the artist directly, as this may delay the resolution.
Once notified, we will coordinate with the artist to find a suitable solution, which may include a replacement, repair, or refund depending on the nature of the damage and availability of the piece.
Please retain all packaging and take clear photos of the damage for documentation purposes.
Contact and Inquiries
For any questions about an artwork or your order, please contact Cocoweb directly. We ask that you do not reach out to artists individually. Cocoweb will facilitate communication with the artist if necessary to provide you with accurate information and support.
You can reach us at customerservice@cocoweb.com.
Frequently Asked Questions (FAQ)
Why does it take up to 14 days to ship my artwork?
Each piece is shipped directly by the artist. This allows time for proper handling, packaging, and any custom preparations.
What if the product description doesn’t include return or warranty information?
All artworks are covered under our 30-day return policy. For specific questions, please contact Cocoweb.
Can I return my artwork if I’m not satisfied with it?
Yes. You may return your artwork within 30 days of delivery. Return shipping and insurance are your responsibility. Please ensure the item is in its original condition.
What if my artwork arrives damaged?
Contact Cocoweb immediately. We’ll work with the artist to resolve the issue, which may include a refund, repair, or replacement.
Can I contact the artist directly with questions or concerns?
No. Please contact Cocoweb directly. We’ll coordinate with the artist as needed.
How do I know if an artwork has a longer shipping timeframe?
If additional time is needed, it will be stated in the product description. Please review this information before purchasing.
Is my artwork insured during shipping?
For outgoing shipments, coverage may vary by artist and carrier. For returns, you must purchase insurance to protect the artwork. Cocoweb is not liable for damage or loss during return shipping.
Can I cancel or change my order after it’s placed?
Please contact Cocoweb as soon as possible. We’ll do our best to accommodate your request, but changes cannot be guaranteed once processing has begun.
How do I track my shipment?
You’ll receive tracking information via email once your order ships.
What if I have a question that’s not answered in the product description?
Contact Cocoweb and we’ll assist you. If necessary, we’ll reach out to the artist and follow up with a response.