Privacy Policy

What personal information about customers does Cocoweb.com, Inc. gather?

The information Cocoweb.com, Inc. (“Cocoweb” or “Cocoweb Lighting” or “we” or “us”) learns from customers helps us personalize and continually improve your Cocoweb experience. Here are the types of information we gather.

 

Information you enter

We receive and store any information you enter on our Web Site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

 

Automatic Information and Cookies

We receive and store certain types of information whenever you interact with us. For example, like many Web Sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Cocoweb or advertisements and other content served by or on behalf of Cocoweb other Web sites. Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features like Top Sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 888 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes. As you browse Cocoweb, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Cocoweb. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners’ targeted advertising. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies allow you to take advantage of some of Cocoweb essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Cocoweb products and services that require you to Sign in.

 

Mobile Information

When you download or use apps created by Cocoweb or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

 

Email Communications

To help us make emails more useful and interesting, we often receive a confirmation when you open email from Cocoweb if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive email or other mail from us, please adjust your Email Preferences.

 

Does Cocoweb Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We DO NOT share customer information outside of Cocoweb, Inc.

 

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

 

Which Information Can I Access?

Cocoweb gives you access to a broad range of information about your account and your interactions with Cocoweb for the limited purpose of viewing and, in certain cases, updating that information.

 

 What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Web features as Your Profile, Wish Lists, and Customer Reviews. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your E-mail Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of Cocoweb, and it is your responsibility to review them for changes.) If you do not want us to use personal information that we gather to allow third parties to personalize advertisements we display to you, please adjust your Email Preferences.

 

Are Children Allowed to Use Cocoweb?

Cocoweb.com, Inc. does not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use Cocoweb only with the involvement of a parent or guardian.

 

Does Cocoweb Participate in the Safe Harbor Program?

Cocoweb is a participant in the Safe Harbor program developed by the U.S. Department of Commerce and (1) the European Union and (2) Switzerland, respectively. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and (1) the E.U. and (2) Switzerland, respectively. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor Web site. If you would like to contact Cocoweb directly about the Safe Harbor program, please send an e-mail to customerservice@cocoweb.com.

 

Conditions of Use, Notices, and Revisions

If you choose to visit Cocoweb, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of the state of California. If you have any concern about privacy at Cocoweb, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 

Last updated May 2014.