Art & Home Decor Policy
Artist, Home Décor, and Copyright Policy
Cocoweb Inc. respects the intellectual property rights of artists, photographers, designers, and creators. All artworks, photographs, home décor products, designs, and related creative content provided by an artist or creator (“Content”) remain the sole property and copyright of the creator, unless otherwise specified.
Cocoweb Inc. does not own, sell, sublicense, or distribute Content. By submitting or providing Content, the creator grants Cocoweb Inc. a limited, non-exclusive, revocable license to display the content on Cocoweb Inc.’s website and official channels solely for purposes agreed upon with the creator (e.g., portfolio presentation, product listings, or promotional showcases). This license does not allow Cocoweb Inc. to redistribute, alter, or commercially exploit the content beyond the agreed scope.
The creator retains all copyrights and moral rights in the content, including proper attribution where applicable. Third-party use of Content is strictly prohibited without the creator’s prior written consent.
If you are a creator and wish to update, restrict, or request removal of your content, please contact us at artservices@cocoweb.com with sufficient detail to identify the work or product. Upon verification, we will address your request promptly.
Shipping Policy
All artworks and home décor products are shipped directly from the artist, creator, or designated fulfillment source. To ensure proper handling and preparation, we allow up to 14 days from the date of purchase for order processing and packaging. Certain items may require additional time due to their nature, complexity, or customization. If so, extended shipping times will be clearly noted in the product description prior to checkout.
Delivery Delays
Because each artwork or home décor product is sourced and shipped individually, unanticipated delays may occur. Factors such as the creator’s schedule, availability, or external shipping issues may impact delivery times. If a delay arises, we will notify you as soon as possible with an updated shipping estimate. We appreciate your understanding and patience in these situations.
Returns and Refunds
We offer a 30-day return policy on all artworks and home décor products from the date of delivery. If you’re not satisfied with your purchase, you may request a return within this period.
Please note:
- Cocoweb is responsible for return shipping costs and insurance.
- The item must be returned in its original condition and packaging.
- If the item is damaged and not in sellable condition, Cocoweb cannot offer a refund.
By purchasing artwork or home décor products from Cocoweb, you agree to the terms of this return policy.
Damaged Items
If your artwork or home décor product arrives damaged, please contact Cocoweb immediately at customerservice@cocoweb.com. Do not attempt to contact the creator directly, as this may delay resolution.
Once notified, we will coordinate with the creator to find a suitable solution, which may include a replacement, repair, or refund depending on the nature of the damage and availability of the item.
Please retain all packaging and take clear photos of the damage for documentation purposes.
Contact and Inquiries
For any questions about an artwork or home décor product, or your order, please contact Cocoweb directly. We ask that you do not reach out to creators individually. Cocoweb will facilitate communication with the creator if necessary to provide you with accurate information and support.
Contact: customerservice@cocoweb.com
Frequently Asked Questions (FAQ)
Q: Why does it take up to 14 days to ship my artwork or home décor product?
A: Each item is shipped directly by the creator to ensure proper handling, packaging, and any custom preparations.
Q: What if the product description doesn’t include return or warranty information?
A: All artworks and home décor products are covered under our 30-day return policy. For specific questions, contact Cocoweb.
Q: Can I return my purchase if I’m not satisfied?
A: Yes. You may return your artwork or home décor product within 30 days of delivery, ensuring it is in its original condition.
Q: What if my item arrives damaged?
A: Contact Cocoweb immediately. We’ll work with the creator to resolve the issue, which may include a refund, repair, or replacement.
Q: Can I contact the creator directly with questions or concerns?
A: No. Please contact Cocoweb directly. We’ll coordinate with the creator as needed.
Q: How do I know if an item has a longer shipping timeframe?
A: If additional time is needed, it will be clearly stated in the product description. Please review this information before purchasing.
Q: Can I cancel or change my order after it’s placed?
A: Contact Cocoweb as soon as possible. We’ll do our best to accommodate your request, but changes cannot be guaranteed once processing has begun.
Q: How do I track my shipment?
A: You’ll receive tracking information via email once your order ships.
Q: What if I have a question not answered in the product description?
A: Contact Cocoweb and we’ll assist you. If necessary, we’ll reach out to the creator and follow up with a response.