Shipping & Delivery

 

Most orders are shipped directly by Amazon's Fulfillment Services or from Cocoweb's distribution centers in Los Angeles or Philadelphia, depending on the recipient's address. Most in-stock item orders are shipped within 24 hours. We do not process shipments after normal business hours, on weekends, or on federal holidays. As our warehouses are all on an automated platform, additional requests will take additional processing time.

 

For any updates to addresses on orders placed you must contact us at customerservice@cocoweb.com or 888-783-0378.


The following shipping options are available at Checkout:

Free Standard Delivery: (5-7 Business Days)

  • Free delivery is only available to orders shipping within the Continental U.S.
  • Orders are typically delivered within 5 – 7 business days for Standard service. Actual delivery times may vary depending on shipping distance and location.
  • There is a possibility of multiple carriers being used for delivery.

 

Non Continental US Delivery: (6-9 Business Days)

  • Orders are charged a flat rate of $30 per item
  • Orders are typically delivered within 6 - 9 business days for Standard Non Continental US service. Actual delivery times may vary depending on shipping distance and location.

 

Priority Delivery: (3-5 Business Days)

  • Orders are typically delivered within 3–5 business days for Priority service. Actual delivery times may vary depending on shipping distance and location.

 

2nd Day Delivery: (2-3 Business Days)

  • Orders are typically delivered by the end of the third business day after the order is placed.

 

1 Day Shipping (1-2 Business Days)

  • Orders are typically delivered by the end of the 2nd business day after the order is placed.

 

Shipping Methods and Rates within the United States (per item):

Shipping Method Expected Delivery Rate
Standard (Continental US) 5-7 Business Days FREE
Standard (Non Continental US) 6-9 Business Days $30
Priority 3-5 Business Days $10
2nd Day 2 Business Days $50
1 Day 1-2 Business Days $75

 

Shipping Restrictions

 It is the customer's duty and responsibility to notify us before or during order placement of possible shipping carrier restrictions in your area or location. If the carrier in your area does not provide service and your package is returned, you may be responsible for shipping costs of returning the item to your location.

Severe weather conditions may impact the time of delivery in some areas.

 

Please Note:

All Shipping Charges are Non-Refundable. 2nd Day and Next Day shipping are not guaranteed.

Our Automated Warehouses take approximately 1 Business Day to Process Orders

Any Additional / Special Requests made to your Shipment will result in additional Processing Time.

Customized barn light orders may be delivered in multiple shipments.

 

International Shipping
We ship internationally, including Canada and United Kingdom via United States Postal Office International Shipping  (10-14 business days to arrive from shipping day; actual times may vary depending on location and customs clearance processing times). Import / Customs taxes are to be paid by customer. 

Orders will be charged $33 per item for Canada and $75 per item for UK and most other countries. International shipping charge will be added at checkout.

Most orders are shipped directly by Amazon's Fulfillment Services or from Cocoweb's distribution centers in Los Angeles or Philadelphia, depending on the recipient's address. Most in-stock item orders are shipped within 24 hours. We do not process shipments after normal business hours, on weekends, or on federal holidays. As our warehouses are all on an automated platform, additional requests will take additional processing time.

 

For any updates to addresses on orders placed you must contact us at customerservice@cocoweb.com or 888-783-0378.